Outstanding service is the key factor that sets ABS apart and our customer satisfaction ratings have become the benchmark in the industry. You may be able to acquire great products anywhere, but it’s rare to find truly outstanding service like ours. We hire only the most experienced technicians, arm them with the latest technology tools and compensation them based on their performance. As a result, independent 3rd party analysts consistently rate the performance of ABS equipment among the best in the industry.
No company is better positioned to meet the varied requirements of today’s office environment. The combination of ABS’s powerful, entrepreneurial local business operations with the resources of Ricoh, an industry leader, creates a very powerful organization capable of delivering a very high level of products and services.
ABS Keys to Delivering Great Service
Automated Dispatch System ABS Technicians are notified of service calls within seconds of the call being logged into the MWA system   Written Performance Guarantees Provided with every piece of hardware and software   Technician Experience ABS technicians and IT staff average over 10 years experience   Equipment Performance Reports Measured by an independent firm   State-of-the-Art Technical Tools All ABS technicians are equipped with laptops that enable them to download firmware upgrades at the machine   Superior IT Staff Our IT staff supports all major networks, applications, graphic environments, document management software and workflow solutions   Strong Partner Alliances The Ricoh Alliance Program partners with leading software companies, systems integrators, consulting, and technology companies who work with Ricoh to deliver integrated solutions to the business community.
ABS IT Staff	Experience and Qualifications
·          Certified Network Engineers ·          Imaging Architects ·          Microsoft Certified Engineers ·          Graphic & Color Specialists ·          Electronic Document  Management  (EDM) Specialists ·          Printer Support Team	·          ABS services over 35,000 copiers, printers, scanners and fax machines ·          ABS Supports over 150,000,000 prints per month ·          Service Management average tenure: 22.7 years ·          Internal Support Staff average tenure: 9.1 years ·          Copier/MFP Technicians average tenure: 19.6 years ·          Fax/Printer technicians average tenure: 11.7 years ·          IT Support average tenure: 15.4 years
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