“The complete job...The first time...Every time!”

ABS Service Performance Guarantees

	Pre-call and Post-call:
	An ABS technician will respond to service calls by phone within 1 hour after receipt of the call.  Additionally, the technician will follow up with a post-service phone call to confirm customer satisfaction.
	Guaranteed Response  Time:
	We guarantee a four-hour average response time on equipment purchased from ABS, or we will pay one month’s maintenance bill.
	Guaranteed Uptime Performance:
	Your ABS equipment will be operational at 95% uptime (quarterly average), or we will provide a loaner system within 24 hours of request.
	Performance Commitment:
	We guarantee your equipment to perform to manufacturer’s specifications for a period of five years, or we will replace it with a product of equal or greater value at no charge.
	Guaranteed Service Loaner:
	If ABS is unable to fix a problem, or if a customer is unhappy with the performance of a machine, ABS will pick up the machine, bring it into the shop for evaluation, and provide a loaner at no charge.

Why is our service different from our competitors’?

	Technician Tenure:
	Our technicians have an average tenure of 19.1 years.  Our goal is to recruit and retain the best of the best in the office equipment world.  We have an overall retention rate of over 95%.
	Parts Management:
	Every 24 hours, we restock our technicians with parts to replace the ones they’ve used. We use OEM parts exclusively, to ensure the highest levels of equipment uptime and customer satisfaction. ABS technicians carry 3 to 5 times more parts in their vehicles than any other dealer in our marketplace.
	Customer Satisfaction:
	Every ABS employee is committed to making sure our customers are satisfied, from our Service Technicians, to our Administrative staff, and from our Sales Department to our Warehouse.  We will do whatever it takes to get the job done!